Shipping policy
Last updated: 5 September 2026
At Air Aura, we aim to make every delivery straightforward and easy to track.
Order Processing
Orders are normally processed within 1 working day. During exceptionally busy periods or public holidays, processing may take slightly longer.
Estimated Delivery
Standard estimated delivery: 5–8 working days after dispatch.
Free Delivery
All orders include free delivery within the UK.
Tracking
Once your order has been dispatched, you will receive a tracking link by email. Please allow a short period for tracking information to become active.
Delivery Address
Please ensure your delivery address is complete and accurate when placing your order. Contact us as soon as possible if you notice an error: helpeaura@airauraofficial.com
Lost or Damaged Parcels
If your parcel is confirmed lost or arrives damaged, please contact us with your order number and photographs where possible. We will investigate and provide an appropriate remedy.
Contact
Air Aura — Operated by AURA BERGSTIL LLC
Email: helpeaura@airauraofficial.com
WhatsApp: +32 466 90 94 53