Warranty & Faulty Products Policy

Last updated: 4 September 2026

Air Aura stands behind the quality of its products.

This Warranty & Faulty Products Policy explains how we handle product defects and warranty-related requests.

Your Statutory Rights

Customers may have statutory rights under the consumer protection laws applicable in their country of residence.

These rights exist independently of any voluntary commercial warranty offered by Air Aura.

Nothing in this policy excludes, restricts or replaces those statutory rights.

If a product is:

please contact us at:

Please provide your order number and a description of the issue.

Photographs or videos may be requested where reasonably helpful to identify the problem.

Depending on the circumstances, the age of the product and applicable law, remedies may include:

Repair, replacement, price reduction or refund.

The remedy available will be determined in accordance with the consumer protection rules applicable to the purchase.

Consumer protections and any commercial warranty do not generally cover damage caused exclusively by:

normal wear and tear;
misuse or improper use;
accidents;
unauthorised modifications;
improper storage;
failure to follow product instructions; or
damage caused by circumstances unrelated to a manufacturing or conformity defect.

This does not affect rights that cannot legally be excluded.

Air Aura
Operated by AURA BERGSTIL LLC