Privacy Policy

Last updated: 4 September 2026

Air Aura respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how personal information may be collected, used, shared and protected when you visit our website, place an order or contact us.

Who We Are

Air Aura is operated by:

AURA BERGSTIL LLC

Contact:

helpeaura@airauraofficial.com

For matters concerning privacy or personal information, please use the email address above.

Information We Collect

Depending on how you interact with our website, we may process information including:

name;
billing address;
shipping address;
email address;
telephone number;
order information;
payment-related information;
device and browser information;
IP address;
website usage information;
customer service communications;
marketing preferences; and
information supplied voluntarily by you.

Payment card information may be processed directly by our payment service providers rather than stored by Air Aura.

Why We Use Personal Information

We may process personal information to:

process and fulfil orders;
receive and verify payments;
arrange shipping;
provide tracking information;
process returns and refunds;
provide customer support;
prevent fraud and abuse;
maintain website security;
comply with legal and tax obligations;
analyse and improve our website and services; and
provide marketing or personalised advertising where legally permitted and where the required consent has been obtained.

Legal Bases

Where UK GDPR or EU GDPR applies, the legal basis for processing may include:

Contract — where processing is necessary to fulfil your order.

Legal obligation — where we must retain or process information to comply with law.

Legitimate interests — for appropriate business purposes such as fraud prevention, security and improving our services, where those interests are not overridden by your rights.

Consent — where consent is required, particularly for certain marketing or tracking technologies.

Service Providers

Personal information may be shared with service providers where reasonably necessary to operate our business, including:

Shopify and ecommerce infrastructure providers;
payment processors;
fulfilment providers;
DHL and other shipping partners;
customer support services;
fraud prevention providers;
analytics providers; and
advertising and marketing platforms where applicable.

These providers may process information only to the extent necessary for the relevant service and subject to applicable data protection requirements.

International Transfers

Because Air Aura operates internationally, personal information may be processed outside the United Kingdom or European Economic Area.

Where data protection law requires safeguards for an international transfer, we use legally recognised mechanisms or appropriate safeguards.

Cookies and Tracking

Our website uses cookies and similar technologies.

Non-essential analytics or advertising technologies are used only where permitted by applicable law and, where required, after consent has been obtained.

For more information, see our Cookie Policy.

Marketing

Where required, we will obtain consent before sending electronic direct marketing.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the message or by contacting us.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, fraud prevention and compliance with legal, accounting and tax obligations.

Different categories of information may have different retention periods.

Your Rights

Depending on the law applicable to you, you may have rights including:

access to your personal information;
correction of inaccurate information;
deletion;
restriction of processing;
objection to certain processing;
data portability;
withdrawal of consent; and
lodging a complaint with the relevant data protection authority.

Some rights are subject to legal exceptions.

Requests

To exercise a privacy right, contact:

helpeaura@airauraofficial.com

We may need to verify your identity before completing certain requests.

Complaints

You may also have the right to complain to the data protection authority responsible for your country or region.

For customers in the United Kingdom, this is generally the Information Commissioner's Office (ICO).

For customers in the European Economic Area, you may contact the competent supervisory authority in your country.

Security

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, disclosure, alteration or loss.

However, no online system can be guaranteed to be completely secure.