Terms & Conditions

Last updated: 4 September 2026

These Terms & Conditions govern purchases made through the Air Aura online store.

By placing an order with us, you agree to these Terms, subject always to any mandatory consumer rights that apply to you.

1. About Us

The Air Aura online store is operated by:

AURA BERGSTIL LLC

Customer Service:

Email: helpeaura@airauraofficial.com
WhatsApp: xxxx

Additional company information is available on our Legal Notice / Imprint page.

2. Eligibility

By placing an order, you confirm that you have the legal capacity to enter into the purchase contract or have the necessary permission to do so.

3. Products

We make reasonable efforts to display product descriptions, images, colours, dimensions and specifications accurately.

Due to differences between screens, lighting and production batches, minor variations may occur.

Such variations do not affect your rights where a product materially differs from its description.

4. Prices

Prices displayed on our website are shown in the currency applicable to the selected market where available.

Any mandatory taxes or unavoidable charges that must legally be included in the advertised price will be handled in accordance with applicable law.

Any additional delivery costs will be disclosed before you complete your order.

5. Orders

Submitting an order constitutes an offer to purchase the selected products.

After placing your order, you will normally receive an automatic confirmation email.

We reserve the right to reject or cancel an order for legitimate reasons, including:

product unavailability;
obvious pricing errors;
suspected fraud;
payment authorisation failure;
inability to deliver to the supplied address; or
legal or regulatory restrictions.

If we cancel an order after payment has been collected, the relevant amount will be refunded.

6. Payment

Available payment methods will be displayed during checkout.

Payments may be processed by independent payment service providers.

You agree to provide accurate and authorised payment information.

7. Shipping

Our estimated standard delivery time is:

5–8 working days.

Orders are shipped via DHL or another tracked logistics partner, depending on destination and fulfilment route.

Please see our Shipping & Delivery Policy for full details.

8. Right to Cancel and Returns

Consumers may have a statutory right to cancel online purchases.

For customers in the United Kingdom and European Union, this generally includes a 14-day cooling-off period for eligible online purchases.

Please see our Returns & Refunds Policy.

9. Faulty Products

Nothing in these Terms limits your statutory rights relating to defective, damaged, incorrectly supplied or non-conforming products.

Please see our Warranty & Faulty Products Policy.

10. Promotions

Promotions, discount codes, bundles and free gifts may be subject to separate conditions.

Unless otherwise stated:

promotions cannot be combined;
promotional offers may apply only to eligible products;
discounts do not have cash value; and
promotions may end or change in accordance with the stated terms.

We will not use these Terms to remove any rights you have under applicable consumer law.

11. Intellectual Property

The Air Aura website, branding, product presentation, graphics, text and other original content are protected by applicable intellectual property laws.

They may not be reproduced, distributed or commercially exploited without permission, except where permitted by law.

12. Website Availability

We aim to keep our website available and accurate but cannot guarantee uninterrupted or error-free access at all times.

We may update, modify or temporarily suspend parts of the website where reasonably necessary.

13. Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes mandatory consumer rights or liability that cannot legally be excluded or restricted.

14. Consumer Protection

If you are a consumer, you continue to benefit from the mandatory consumer protection laws applicable to you.

Nothing in these Terms is intended to deprive you of protections that cannot legally be waived by contract.

15. Changes to These Terms

We may update these Terms from time to time.

The Terms applicable to your purchase are generally those in force when your order was placed, unless a change is required by law or expressly agreed with you.