Shipping & Delivery Policy

Last updated: 4 September 2026

At Air Aura, we aim to make every delivery clear, reliable and easy to track.

Order Processing

Orders are normally processed and prepared for shipment within 1 working day.

During periods of exceptionally high demand, product launches, promotional events or public holidays, processing may occasionally take longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

Estimated Delivery Time

Our standard estimated delivery time is:

5–8 working days

Delivery times are estimates and may vary slightly depending on the destination, local customs procedures, carrier operations, public holidays or circumstances outside our reasonable control.

Working days are generally Monday to Friday, excluding public holidays.

If a different delivery estimate is displayed during checkout or in your order confirmation, that estimate will apply to your order.

Shipping Carriers

Orders are shipped using DHL or another tracked logistics partner, depending on the destination and fulfilment route.

In some locations, the international carrier may transfer the parcel to a local delivery partner for final delivery.

The carrier shown on your tracking page may therefore change during transit.

Tracking Your Order

Where tracking is available, customers will receive a tracking link by email after the order has been dispatched.

Please allow a short period for tracking information to become active after shipment.

If your tracking information has not updated for an extended period, contact us at:

Email: helpeaura@airauraofficial.com
WhatsApp: xxxx

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you notice an error in your address, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

If a parcel is returned because an incorrect or incomplete address was provided, additional shipping costs may apply before the order can be resent, where permitted by applicable law.

Delayed Orders

Occasional delays may occur due to weather conditions, customs procedures, transportation disruptions, unusually high parcel volumes or other circumstances outside our reasonable control.

If your order has not arrived within the estimated delivery period, please contact our customer service team so that we can investigate the shipment.

Nothing in this policy limits any statutory rights you may have in relation to late or failed delivery.

Lost Parcels

If tracking indicates that a parcel may have been lost, we will investigate the matter with the relevant carrier.

Where a shipment is confirmed as lost before delivery to you, Air Aura will provide an appropriate remedy in accordance with applicable consumer law.

Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as reasonably possible and provide photographs of:

the outer packaging;
the shipping label;
the damaged item; and
any relevant internal packaging.

This helps us investigate the issue quickly.

Failure to provide photographs immediately does not remove any statutory rights you may have.

Customs, VAT and Import Charges

Taxes, VAT, customs duties and other charges will be handled according to the destination country, the value of the order and applicable law.

Where taxes or duties are collected at checkout, this will be shown before the customer completes the purchase.

Where import charges may legally be payable by the recipient, this should be indicated during the purchasing process where applicable.

Our Responsibility for Delivery

Where required by applicable consumer law, Air Aura remains responsible for the goods until they are delivered to you or to a person you have authorised to receive them.